No-Show Policy

Purpose

The Toronto Bruce Trail Club Registration and Cancellation Policy is designed to help ensure that when a person signs up online for a registered event, they attend or cancel their registration.

Day Winter Coach Program

Participants will pay the coach fee at the time of registration.

These fees are non-refundable.

The program coordinator, hike leader and co-leader do not pay for their seat on the coach.

Registration will begin one week in advance of the event departure, beginning at 9:00 p.m.

Participants register online for trail fees and rental fees. These fees are collected on the coach.

Day Bus and Coach Hikes

Participants will pay the bus/coach fees at the time of registration.

These fees are non-refundable.

The hike leader and co-leader do not pay for their seat on the bus or coach.

Registration will begin one week in advance of the event departure, beginning at 9:00 p.m.

Registration for coach hikes begin 3 weeks in advance of the event departure, beginning at 9:00 p.m.

Participants register online for conservation fees. These fees are collected on the bus.

Day Car Hikes and Urban Hikes

Registration will begin one week in advance of the event departure, beginning at 9:00 p.m.

No Show 

A no show is attributed to a participant who does not show up for an event for which they were registered and does not tell the hike leader that they will not be attending.

A participant who has one no-show in a calendar year will receive an email after the hike from the hike leader inquiring about their situation and ensuring that they understand the importance of cancelling when they cannot attend.

A participant who has 3 no-shows in a calendar year will lose the privilege of registering for future hikes for a period of 12 months from the date of their third no-show occurrence.

Wait List

If the participant tries to register for an event and the event is full, the participant will then be placed on a wait list.

Waitlist is on a first come first served basis and therefore it is the responsibility of the participant to check the waitlist to see if a spot becomes available for them to register.

Overnight and Weekend Trips

Participants need to book their own accommodation before securing a seat on the bus or coach.

Participants will pay the coach fees at the time of registration.

These fees are non-refundable.

The only exception would be if the trip hike leader or the participant find a replacement.

The participant will receive a refund less 10% processing fee.

Registration will begin 12 weeks in advance of the event departure, beginning at 9:00 p.m.

Extenuating reasons for no show

The Toronto Bruce Trail Club understands there may be extenuating reasons for a no show. Individual cases will be reviewed.

Adoption

The Toronto Bruce Trail Club Registration and Cancellation Policy is effective February 1, 2021.

Approved by the Toronto Bruce Trail Club Board of Directors January 19, 2021.

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